Payment Policy for Modernsuri

Effective Date: March 11, 2025

At Modernsuri, we strive to provide a smooth and secure shopping experience. This Payment Policy outlines the methods of payment we accept and the terms governing payment for products purchased from our website.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards:
    We accept payments via major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can also make payments through PayPal, one of the most secure and convenient online payment systems.

  • Other Payment Methods:
    From time to time, we may offer additional payment options, such as digital wallets or alternative payment gateways. These options will be displayed during the checkout process, if available.

2. Payment Processing

  • Secure Payment Gateway:
    All transactions are processed securely through a third-party payment gateway. We use SSL encryption to protect your personal and payment information during transmission.

  • Payment Authorization:
    Once you enter your payment details and complete the checkout process, we will authorize your payment with the payment provider. Modernsuri reserves the right to verify your payment information, including performing fraud checks, before processing your order.

  • Transaction Confirmation:
    After your payment is successfully processed, you will receive an email confirmation containing details of your order and payment. This confirmation serves as your receipt for the transaction.

3. Billing Information

  • Accuracy of Billing Information:
    It is your responsibility to provide accurate and complete billing information, including your name, billing address, and payment details. Incorrect or incomplete billing information may result in delayed processing or cancellation of your order.

  • Payment Review and Authorization:
    Your payment may be subject to review by the payment provider. If there is an issue with your payment (such as insufficient funds or a payment authorization failure), we will notify you and may ask you to update your payment details.

4. Currency and Pricing

  • Currency:
    All prices listed on the website are in U.S. Dollars (USD). If you are purchasing from a country outside the United States, your bank or payment provider may charge additional foreign transaction fees or currency conversion fees.

  • Sales Tax:
    Applicable sales tax will be applied to orders based on the shipping address. Sales tax rates are determined by your local jurisdiction and may vary.

  • Shipping Fees:
    Shipping fees are calculated based on your location and order weight and are added to your total during the checkout process. Free shipping promotions or discounts may apply to certain orders.

5. Payment Disputes and Chargebacks

  • Disputes:
    If you believe there is an issue with the payment or transaction (such as unauthorized charges), please contact our customer service team at info@modernsuri.com or (252) 443-3349 as soon as possible. We will work with you to resolve any payment-related concerns.

  • Chargebacks:
    If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we may suspend or cancel your order and block you from making future purchases on our website. Chargebacks may also result in additional fees.

6. Refunds and Cancellations

  • Order Cancellations:
    If you wish to cancel your order before it has been shipped, please contact us immediately. Once an order has been processed and shipped, we are unable to cancel it, but you can return it following our Return and Refund Policy.

  • Refunds:
    Refunds will be issued to the original payment method used for the purchase. Refunds may take 5-7 business days to appear in your account, depending on the payment method and the processing times of your bank or payment provider.

7. Security and Fraud Prevention

At Modernsuri, we take the security of your payment information seriously. We utilize secure payment systems and conduct fraud prevention checks to ensure that all transactions are legitimate and safe. We reserve the right to refuse payment or cancel orders that we suspect to be fraudulent or in violation of our policies.

8. Contact Us

If you have any questions or concerns regarding our Payment Policy, or if you experience any issues with payment processing, please contact our customer service team:

Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM EST and will be happy to assist you.

By making a purchase on Modernsuri, you acknowledge and agree to the terms outlined in this Payment Policy. Thank you for shopping with us!