Sales Policy – Modernsuri

Effective Date: March 11, 2025

Welcome to Modernsuri, your trusted destination for high-quality baby and children’s apparel, toys, and everyday essentials. This Sales Policy outlines the terms and conditions of purchase, payment, shipping, returns, and customer service to ensure you have a transparent and satisfying shopping experience.

🏬 Company Information

Store Name: Modernsuri – Baby & Kids Essentials
Store Address:
6700 Tall Cotton Rd
Battleboro, North Carolina (NC), USA

Phone: (252) 443-3349
Email: info@modernsuri.com
Website: www.modernsuri.com

1. 📜 General Terms & Conditions

By placing an order through our website (www.modernsuri.com), you agree to comply with the policies described below.

✔️ Product Availability

All products are subject to stock availability. If an item becomes unavailable after purchase, we will notify you via email and issue a full refund for the unavailable item.

💲 Pricing

  • Prices are listed in U.S. Dollars (USD) and may change without prior notice.

  • Final checkout prices include applicable sales tax and shipping fees.

🎁 Sales & Promotions

Promotional offers and discount codes are valid only during the specified period. They cannot be applied retroactively to previous purchases.

2. 🛒 Ordering Process

✅ How to Place an Order

  • Add products to your cart

  • Proceed to secure checkout

  • Enter your shipping and payment details

  • Receive an order confirmation via email

📧 Order Confirmation

You’ll receive two emails:

  • Order Confirmation – verifying receipt of your order

  • Shipping Notification – with tracking info when your order is dispatched

💳 Accepted Payment Methods

  • Visa, MasterCard, American Express

  • PayPal
    All payments are encrypted and processed securely through PCI-compliant gateways.

3. 🚚 Shipping Policy

📦 Shipping Area

We currently ship to all 50 U.S. states. International shipping is not yet available.

⏱️ Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

🚚 Shipping Rates & Delivery Time

  • Standard shipping: 5–7 business days

  • Expedited options: Available at checkout

  • Free shipping promotions: Valid on orders that meet promotion criteria

Shipping fees are calculated based on the destination and order weight.

4. 🔁 Return, Exchange & Refund Policy

Please refer to our Return and Refund Policy for full details.

📦 Returns

  • Return within 30 days of receipt

  • Items must be unused, unwashed, with tags intact

  • Contact us via info@modernsuri.com to request a Return Authorization

🔄 Exchanges

Currently, we do not process direct exchanges. To switch sizes or colors, return the original item and place a new order.

❌ Non-Returnable Items

  • Personalized products

  • Final sale items

  • Gift cards and digital goods

  • Used or damaged items

💸 Refunds

  • Issued within 5–7 business days of receiving eligible return

  • Refunded to the original payment method

  • Shipping fees are non-refundable

5. 💬 Customer Support

We’re here to help! For any order-related inquiries or support needs:

📧 Email: info@modernsuri.com
📞 Phone: (252) 443-3349
🌐 Website: www.modernsuri.com

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST

6. 🔐 Privacy & Data Protection

We are committed to protecting your personal information. Any data collected (e.g., name, email, shipping address) is used solely to fulfill your order and improve your experience.

For details, please read our full Privacy Policy.

🧸 Thank You for Choosing Modernsuri!

By placing an order, you acknowledge and agree to the terms in this Sales Policy. We’re honored to be a part of your parenting journey and strive to provide exceptional products and service.

Have questions? Contact us any time at info@modernsuri.com or visit www.modernsuri.com.