🚚 Shipping Policy – Modernsuri

Effective Date: March 11, 2025
Website: www.modernsuri.com
Email: info@modernsuri.com
Phone: (252) 443-3349

At Modernsuri, we understand how important fast and reliable delivery is to you. This Shipping Policy outlines our procedures, delivery times, and what you can expect when placing an order with us.

1. 📦 Shipping Methods & Estimated Delivery Times

We offer multiple shipping options across the United States to suit your needs:

🕒 Standard Shipping (3–7 business days)

Our most affordable option. Delivery within 3 to 7 business days after dispatch.

🚀 Expedited Shipping (2–4 business days)

A quicker delivery option. Orders typically arrive within 2 to 4 business days.

⚡ Overnight Shipping (1 business day)

Need your items fast? Orders placed before 12:00 PM (EST) will be delivered the next business day.

Note: Delivery timelines are estimates and may vary based on location, weather, and courier delays. For assistance, email info@modernsuri.com.

2. 💵 Shipping Costs

Shipping costs depend on order weight, destination, and shipping method chosen.

Real-time rates are calculated at checkout.
Orders over a qualifying amount may be eligible for Free Shipping (see promotions for details).

🎉 Free Shipping Offers

Occasionally available for:

Orders above a specified threshold
Seasonal promotions

3. 🛒 Order Processing Time

⏳ Processing Time

Orders are processed within 1–2 business days
Orders placed after hours, on weekends, or U.S. holidays will be processed the next business day

📦 Backorders & Out-of-Stock Items

If an item is unavailable:

You’ll be notified via email
You may choose to wait, substitute, or cancel the item

Questions? Reach out to info@modernsuri.com or call (252) 443-3349.

4. 🚫 Shipping Restrictions

To ensure successful delivery:

We do not ship to P.O. Boxes or APO/FPO addresses
A physical shipping address is required for all orders
Orders with incomplete or incorrect addresses may be delayed or canceled

Please double-check your shipping information before placing the order.

5. 🔍 Order Tracking

Once your order ships, you’ll receive an email with:

Tracking number
Carrier link

Tracking updates may take up to 24–48 hours to reflect after dispatch. Still not updated? Contact us via email or phone.

6. 📦 Lost, Delayed, or Damaged Packages

❌ Lost in Transit

If your order hasn’t arrived within 7 days of the expected delivery, contact us immediately at:
📧 info@modernsuri.com
📞 (252) 443-3349

We will assist you with a resolution or carrier claim.

💔 Damaged Orders

If your package arrives damaged:

Please email photos and your order number to info@modernsuri.com within 48 hours
We’ll assess the damage and may send a replacement or issue a refund

7. 🔄 Shipping Address Changes

To change your shipping address:

Contact us before your order ships
Once the item is processed or dispatched, we cannot modify the address

Email info@modernsuri.com or call (252) 443-3349 as soon as possible for urgent edits.

8. 🌍 International Shipping

At this time, Modernsuri only ships within the United States.
For customers outside the U.S., we recommend using a reliable third-party freight forwarding service.

9. 📞 Need Help? Contact Us

If you have any questions or concerns about your shipment, our team is here to help.

Customer Support – Modernsuri
📧 Email: info@modernsuri.com
📞 Phone: (252) 443-3349
📍 Address: 6700 Tall Cotton Rd, Battleboro, North Carolina (NC), USA
🌐 Website: www.modernsuri.com

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM EST